Seeking patient stories to help improve eye services

A campaign run in collaboration with the Getting It Right First Time (GIRFT) programme is seeking to gather the stories of patients, carers and staff about their experience of using eye services.

EyesWise – an initiative led by the NHS Elective Care Transformation Programme in collaboration with GIRFT and the Royal College of Ophthalmologists – encourages new ways of working to save sight and improve lives.

As part of EyesWise, the 100 Voices campaign is asking patients, carers and members of staff to share their experiences of ophthalmology services since April 2018. Their stories will be fed back to NHS commissioners and providers along with information and guidance to help them use these patient stories to shape their decisions on eye services.

The aim of 100 Voices is to:

  • Enable commissioners to have insight into what is going well in the ophthalmology services they plan and pay for, and where there are still issues that still need to be addressed;
  • Enable providers to address specific issues in their service, if any, and give those who are making real progress the chance to celebrate their success;
  • Give eye care patients and carers the opportunity to be heard and potentially to get involved with and shape their local ophthalmology service.

100 Voices has the support of national charities including the Royal National Institute for Blind People, the Macular Society and the International Glaucoma Association.

The programme is already working with Moorfields Eye Hospital and will be writing to all hospital eye services asking them to identify people who are willing to tell their story of outpatient ophthalmology services and be part of 100 Voices.

Anyone who wants to take part can contact the 100 Voices team on 0113 824 8672 or fill in an online form here. The campaign is open until 30 November 2019.

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